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Understanding Your After-Sales Rights

We are committed to long-term customer satisfaction. This guide clarifies our warranty standards, how to report issues, and what to expect during the after-sales process.

Q: Does my car come with a warranty?

A: Yes. All our vehicles include a 6-month warranty as standard.

Q: What does the warranty cover?

A: Our pre-owned vehicle warranty covers a comprehensive range of mechanical and electrical items. See the full warranty terms below.

Q: Can I extend the warranty?

A: Absolutely. Extensions are available for up to 24 months. We partner with reputable British and French third-party providers. Please ask your representative for a quote prior to delivery.

Q: What if the car arrives with transport damage?

A: We inspect every vehicle before and after transit. In the rare event of damage during shipping, it is fully covered by our transit insurance. Windscreen chips are usually covered by standard vehicle insurance policies.

Q: What if I am not satisfied with the car?

A: If your needs change after the cooling-off period, we can often accept the car back as a part-exchange against another vehicle in our stock. We also offer retrofitting for features like Bluetooth or leather interiors.

Q: What if I'm unhappy with a proposed solution?

A: Our goal is 100% resolution. We ask for your patience as some technical solutions take time to coordinate with suppliers. We believe communication is key and promise no issue will go unaddressed.

LHD Car Vehicle Warranty — Parts & Terms

All our vehicles include a 6-month warranty as standard. The sections below explain what is covered, what is excluded, and the claim limits that apply.

1. Included components & coverage

2. Excluded components & limitations

3. Warranty claim limits

The maximum liability under this warranty per individual claim, and in total aggregate, is capped based on the vehicle's age and/or odometer mileage at the time of purchase and claim.

Cover category Vehicle age & mileage Max claim limit Aggregate cap
Gold Under 5 years old & under 60k miles / 100k km £2,000 Up to purchase price
Silver 5 to 10 years old OR 60k–100k miles £1,000 £2,000
Bronze Over 10 years old OR over 100k miles £500 £1,000

Vehicles over 15 years old or over 150,000 miles (240,000 km) at the time of purchase are sold strictly on an 'as-is/trade' basis and are excluded from this warranty scheme unless explicitly specified otherwise in writing under the Sales Agreement Special Conditions.

Have an After-Sales Query?

Please email our support team. We aim to respond to all technical queries within 72 working hours.