Understanding Your After-Sales Rights
This document is designed to clarify the warranty and after-sales process for your LHD Car. It provides essential information regarding your vehicle's legal warranty, how to handle queries and problems after delivery, and other potential issues that may arise.
Q: Does my car come with a warranty?
A: Yes, all our vehicles come with a 6-month warranty.
Q: What does the 6-month warranty cover?
A: The warranty for pre-owned vehicles covers a comprehensive range of items. For full details, please refer to our official warranty PDF document: Click here to download.
Q: Can I extend the warranty?
A: Absolutely. You can extend your warranty for up to 24 months. Please contact your sales representative before delivery to discuss extension options and receive a quote specific to your vehicle's make and model. We partner with reputable French or British companies to provide third-party guarantees.
Q: What if my issue isn't covered by the warranty, or it arises after the warranty expires?
A: Please contact your sales representative immediately to inform them of the issue. We're committed to finding a solution even if it falls outside the warranty period.
Q: What if the car was delivered with a windscreen chip or bodywork damage?
A: We meticulously inspect most vehicles after collection from the supplier to ensure no bodywork issues exist prior to delivery. In the rare event of damage during transport, it will be covered under our transport insurance. Similarly, windscreen issues are typically covered by most insurance policies.
Q: What if I'm not satisfied with my car after the cooling-off period?
A: No problem! We can often take the car back as a part-exchange towards a vehicle that better suits your needs. If you find a specific feature or specification is missing, we can also offer alternative solutions, from Bluetooth installation to leather interior fittings.
Q: What if I'm unhappy with the solutions offered for my queries?
A: Our priority is to resolve every problem to your satisfaction. Please maintain courteous and patient communication, as finding the correct solution may sometimes take time. We are dedicated to ensuring no problem goes unresolved.
Q: What are my rights if I still feel my case wasn't handled properly?
A: Our company is committed to finding the right solution for every query. If you're still not satisfied with our handling of your case, please inform us directly. We believe most unresolved issues stem from a lack of communication, and we're always here to find a resolution.
Q: How do I contact you for after-sales queries?
A: Please send your question by email using the link below. Kindly allow up to 72 working hours for us to respond.
For any further queries not addressed here, please refer to the Terms and Conditions section on our website, or email us at contact@my-lhd.co.uk.
